TERMS & CONDITION

Updated 01. November 2024

These Service Terms and Conditions (“Terms”) between you (“Customer”, “you”, “your”) and BaggageTaxi a service of BaggageTaxi FZ-LLC a company incorporated with limited liability in the Emirates of Dubai in Dubai Internet City, United Arab Emirates, and having commercial license with DDA 102459 trading as BaggageTaxi a registered Trademark (“BaggageTaxi” and later referred to as “us” or “we”), that  govern your access to and use of any BaggageTaxi related Services (as defined below) including but not limited to the (i) BaggageTaxi website www.baggagetaxi.com including any and all other sites that redirect to the Website, any subdomains and any web or mobile applications that relate to the Services (operated by BaggageTaxi or by any of our partners) [AAZ51] [TSE/S2] [AAZ53] [TSE/S4] [AAZ55]  (“Website”), (ii) the BaggageTaxi App (“App”), (iii) BaggageTaxi plan, (iv) BaggageTaxi subscription and (v) any products, or services made available to you by us (collectively, “Platforms”). Please read these Terms carefully before using the Services offered by BaggageTaxi.

Your access and use of the Platform and/or the Services constitute your express agreement to be bound by these Terms and establishes a contractual relationship between you and BaggageTaxi FZ-LLC.

Table of Contents

1.     Services & Interpretations & Definitions

2.     Acceptance of Terms

3.     Availability of Platforms & Services

4.     Disclaimers

5.     Use of the Platforms and Services

6.     Bookings & Services

7.     Bookings & Services

8.     Services Overview

9.     Pricing and Payment

10.   Discount/Promo Code Usage

11.   Baggage Reduction Policy

12.   Representations & Warranties

13.   Collection & Security

14.   Airport - Lost Baggage Payment

15.   Booking Cancellation & Amendments

16.   Free Luggage Storage

17.   Other Charges

18.   Liability & Indemnity

19.   Bag protection

20.   Liability for Illegal Goods

21.   Reviews

22.   Data privacy

23.   Right of Service Refusal

24.   Prohibited Items & Dangerous Goods Policy 

25.   Miscellaneous

1. Services & Interpretations & Definitions

Unless defined elsewhere in the Terms, the following definitions are set below:

1.     Account/Member - a user account created by you, as a customer or a user account created by an interdepend [AAZ56] service provider of BaggageTaxi (i.e., driver, third party etc) for the purposes of using the Platform for the Services.

2.     Arriving Service - customers arriving at the airport with booked delivery service to any address on arrival city. Handlers will wait free of charge up to 30min after booked arriving time.

3.     Baggage & Items - we might refer to your Baggage as Items with some terminology.

4.     Baggage Collection – Meaning BaggageTaxi collecting/pickup your Baggage/Items from your order to your provided address as per order date and time. Collection at curbside unless arriving in Airports.

5.     Booking - means a Booking Request that has been confirmed by us and notified to you as being accepted.

6.     Booking Request - means a formal request to a formal submission date by a customer or user to reserve any of BaggageTaxi services, which will be processed Cash Payment – Only registered members are authorized for cash payments.

7.     Collection Point - means the location at which we will collect/pick-up your baggage as set out in a Booking.

8.     Collection Time - means the time window set out in the Booking during which we must collect your baggage from the Baggage Collection Point - there can be a 30min collection window for drivers to arrive.

9.     Daily Storage Fees – refers to the charge incurred daily for keeping Baggage in BaggageTaxi capacity.

10.   Departing Service - customers departing via airport. Means a collection of baggage from the Collection Point, Storage and delivery of your Baggage. Section 8 below describes the specific terms and conditions related to this aspect of our Services.

11.   Delivery - means the delivery by us of your baggage from the Collection Point to Delivery Point.

12.   Delivery Point - means the location at which we will deliver your baggage as defined in a Booking.

13.   Delivery Period - means the time window which you will collect your baggage following Delivery as set out in a Booking.

14.   Force Majeure - means without limitation, any event or circumstance beyond our reasonable control rendering performance of the Services impossible or impractical, including but not limited to acts outside human control, fire, flood, earthquake, windstorm, storm, extreme weather conditions or other natural disaster, epidemic, pandemic or serious risk to health, war, threat of or preparation for war, armed conflict, closure of airspace, in position of sanctions, embargo, breaking off of diplomatic relations or similar actions, terrorist attack, civil war, civil commotion or riots, labor disputes involving complete or partial stoppages of work or delay in the performance of work, Acts of God, power failure, any act of any government or public authority, loss of systems, networks, equipment or data (including, without limitation, the Internet or any telecommunications or utilities network or equipment)

15.   Free Luggage Storage – Customers can drop & pick-up their baggage at BaggageTAXI HQ (Free self-service drop & pick) or mobile vans across town (60 AED hailing fee applies) and avail 24hrs free storage for three bags, valid on all services, except long term storage. Refer to section 16 to view complete details.

16.   Handler – drivers and customer service agents within BaggageTAXI company that manage our customer journey. They collect, seal & deliver your baggage.

17.   Members – users who have opted for the registration of an account and BaggageTaxi subscription service. [AAZ57] 

18.   Long Term Storage –service refers to Baggage or item stored with a minimum duration of 30+ days. All long-term storage is charged for full 30 days in duration. Any customers booked with long term storage and wanting earlier removal must pay a removal fee of 250AED + 50 AED delivery charge. .

19.   Pricing /- means the fees for our Services that are displayed on our Platforms as being applicable at the time that you make your Booking.

20.   Prohibited & Restricted Items - means any item/goods prohibited for air transportation by any regulatory or government body, including but not limited to items that are illegal, hazardous or dangerous, any animals and any other item considered by us to be hazardous, dangerous or prohibited under any applicable law. You the customer are fully liable for any baggage content and potential damages it may cause to third parties. [AAZ58] [TSE/S9] [AAZ510] [TSE/S11] [AAZ512] For more information please refer to TSA: at https://www.tsa.gov/travel/security-screening/whatcanibring/all. In addition we want to make all customers aware of local UAE Government in restricted items for the UAE.

21.   Partner App - third party service providers that promote, book & check-in our customers to help us to full-fill our services.

22.   Partners - companies that are registered and promote BaggageTaxi services to potential customers to enhance their customer journey and signed up with a Partner/Affiliate Agreement.

23.   Refer & Earn – individuals or companies that are registered to promote BaggageTaxi services.

24.   Same Day Storage Services - included are 24 hours of storage with any services booked.

25.   Services - means our services of collecting, delivering, storing and transporting your items/baggage as set out in these Terms.

26.   Short Term Storage Service – storage service used less than 30.

27.   Sport Equipment – Bicycle Baggage are charged 2 Bags vs other sport bags such as Golf bags only 1 Bag fee applies.

28.   Standard Baggage - sizes not exceeding totals of 180cm and 32KG per maximum weight.

29.   Strollers, Baby Car Seat – will be transported complimentary one each per booking.

30.   Storage Location - means a secure storage facility maintained for the provision of our Services with UAE regulated room temperature of 24 +/- Celsius. 

31.   International Shipping – Terms & Conditions apply as per selected 3PL carrier services selected by customer.

32.   Storage Services – defines daily, short- or long-term storage.

33.   UAE Transfer Delivery - any services that need cross state delivery within United Arab Emirates.

34.   VIP Service – Dedicated staff with van for six-hour full service with door-to-door service.

35.   You - means any person who makes a Booking Request or uses the Platform (whether directly or indirect).

36.   Your Baggage (or “baggage”) - means that we are only accepting your personal baggage, no animals accepted.

2. Acceptance of Terms

1.     By installing, accessing and/or using our Platforms and/or Services, you expressly agree to these Terms. If you do not agree with these Terms, you must stop using the Platforms and/or Services immediately.

2.     In addition to these Terms, when using our Platform and/or Services, you agree to be bound by the terms and conditions imposed by such partners, which may be made available by the relevant partner at any time. In the event of any conflict between such additional terms and these Terms, these Terms shall prevail.

3.     We reserve the right to revise these Terms at any time to accommodate new features, services and functionalities on the Platforms and/or Services in addition to reflecting prevailing changes in applicable laws. Such revised terms will apply from the date of publication and notification. We advise that you visit this page on a regular basis to review these Terms. If you continue to use Platforms and/or Services after the Terms have been updated, you will be deemed to have accepted the revised Terms. If you do not agree to such revised Terms, you must stop using the Platforms and/or Services with immediate effect.

4.     The rights and duties granted or imposed under these Terms operate to the extent not excluded by law (for example these Terms do not limit any consumer warranties that may not be excluded by contract). Nothing in these Terms will prevent us from complying with the laws of the United Arab Emirates.

3. Availability of Platforms & Services

1.     The Platforms and/or Services are provided on an “as is” and “as available” basis and your usage of the Platforms and/or Services hereunder are constituted at your own risk.

2.     No warranty or undertaking is provided with respect to the Platform and/or Services regarding   fitness for any purpose or that the Platform and/or Services are, compatible, safe, secure, available, uninterrupted, or free from errors or defects or that any information or content provided by us is complete, accurate or of a certain quality. BaggageTaxi is under no obligation to update information on the Website or in the App.

3.     We reserve the right to alter, suspend or discontinue any part (or the whole of) the Platforms and/or Services. These Terms shall continue to apply to any modified version of the Platforms and/or the Services unless it is expressly stated otherwise. Except as otherwise expressly agreed by BaggageTaxi in writing, information regarding our Services is subject to change without notice

4. Disclaimers

1.     Information about our Services made available on and/or through the Platforms shall not constitute a representation, warranty, or any other commitment by BaggageTaxi with respect to any product or service offered unless otherwise expressly agreed to by BaggageTaxi in writing.

2.     To the fullest extent permitted by law, we disclaim all warranties of any kind (whether expressed or implied), including the implied warranty of merchantability, fitness for a particular purpose, title, non-infringement and freedom from defects, errors, viruses or other destructive code on the Platforms. Whilst we use reasonable endeavors to ensure that the Platforms are secure and free of errors, viruses and other malware, we give no warranty or guarantee in that regard and you must take responsibility for your own security, that of their personal details and their electronic devices.

3.     We accept no liability for any disruption or non-availability of the Platforms and/or Services.

4.     In case of Force Majeure such that BaggageTaxi is unable to perform in whole or in part its obligations set forth in these Terms, then BaggageTaxi shall be relieved of those obligations to the extent it is unable to perform them and such inability to perform shall not make BaggageTaxi liable to any other party.

5. Use of the Platforms and Services

1.     The use of our Platforms and Services require access to the internet and availability of the App. You are solely responsible for providing your own access (e.g. computer, mobile device, internet connection, etc.) to the Website and App.

2.     To authenticate your use of the Platforms and/or Services, we (or a designated third-party provider) may need to send you codes via text messages, emails or phone calls. You consent to receiving such communications from us.

3.     By creating an Account, you agree that BaggageTaxi may contact you via email, mail, phone or text messages at any of the addresses or phone numbers provided by you, or via the App. Communication may include, but is not limited to marketing purposes, general updates to Service usage , updates to App features, important user or company updates etc. 

4.     You may opt out of marketing communication via the provided unsubscribe link or by contacting us at any time at [email protected]

6. Bookings & Services

1.     A Booking Request can be made via our website or application Platforms, or partners

2.     BaggageTaxi reserves the right to decline or reject any Booking Request or to cancel any accepted Booking at its sole discretion.

3.     A Booking Request will only be deemed a confirmed Booking if you have received written confirmation (either via e-mail or other notification) confirming your Booking Request and the payment has been processed and accepted by us.

4.     BaggageTaxi reserves the right to refuse any baggage presented to us at our sole discretion without stating reasons. In such circumstances, the relevant Booking may be cancelled.

5.     You understand and acknowledge that we will not be required to provide our Services in respect of a Booking where the number of items of baggage submitted in the Booking is not equal to the number of items of baggage left at the Collection Point In such circumstances, the relevant Booking may be cancelled.

6.     You understand and acknowledge that access to the Platforms and/or provision of the Services may be suspended temporarily and without notice. We will not assume any liability and/or responsibility for such suspension.

7.     Anyone using our services agrees to our Terms and Conditions and understands the prohibited items usage policy.

8.     All Bookings & subsequent provision of Services are subject to these Terms.

9.     We have a 30-day, 100% money back guarantee for paid services, if you are not happy with services booked and paid for on our website and app.

7. Services Overview

Departing and Arriving customers & UAE Transfer:

1.     Services includes curbside Collection, Storage and Same Day delivery or short & long-term storage.

2.     All bookings include a 24hrs hold time for three bags and storage for first day, each additional day will be charged at 35 AED per day, per 24hrs, per baggage piece. First three baggage pieces are free.

3.     The maximum waiting time is 15 minutes. After that, each minute will be charged at 2 AED per minute.

4.     Customers not collecting their baggage at the requested time will be automatically put into Daily Storage, unless customer service has been informed.

5.     For Airport Delivery we must cross-check Customer Passport & ID and keep a copy, this is also for your safety in case you lose or break your phone so you can claim your baggage and we can cross-check your credentials.

6.     For other Hospitality Delivery we must have copy of Passport & Booking reference number.

7.     The standard minimum of 1 hrs pre-booking notice is needed but can be adjusted up to 4hrs.               

8.     If Hotel has fixed collection daily, then bookings can be accepted up to collection time of BaggageTAXI arrival.

9.     Baggage stored for same day delivery are considered up to 24hrs of storage.           

Daily/Short Term Storage

1.     Full Pre-Payment Needed + Same amount as Security Deposit

2.     Booking must specify total days of booking.

3.     Customers not collecting their Baggage will default automatically into Long Term storage after 30 days with first days fully applicable to normal short term storage rates. Short & Long Term storage fees will be applied!

4.     Short Term Storage wanting to use less then 30 days a flat rate applies after 30 days.

5.     Baggage not collected after specified booking dates will be held for 6 months, after it will be destroyed. 

6.     Storage Terms & Conditions apply of third party leased hub facility.

Express- Service

1.     Full Pre-Payment Needed.

2.     Dedicated service from collection with straight delivery. The maximum waiting time is 15 minutes, each minute will be charged at 2 AED per minute.

3.     Curbside baggage collection and drop-off, express fee of 40 AED applies.

4.     Door to door service will be charged at 10 AED per bag with no elevators max. weight of 32kg per bag.

5.     Order is maximum 20 bags for this service per van, above would be considered VIP service.

Long Term Storage +30 days

1.     Full Pre-Payment Needed for less than 60 Days.

2.     For 60+ days automatic credit card charge will be monthly, for cash buyers we need full payment of term + 1 Month Security Deposit.

3.     Booking must specify total month of booking and days at booking days.

4.     Rental is based on 30 days monthly rental and is not subject for daily basis. When services are used for 45 days, two months rental will apply.

5.     Earlier removal of Baggage and delivery requires a one-time 250 AED removal & 50 AED extra delivery charge.

6.     Baggage not collected after specified booking dates will be held for 6 months, after it will be destroyed if no payment has been received.

7.     Customers booking min storage and want to collect less than 30 days will be subject to Short Term Storage unless point 7 applies.

Door to Door – International Shipping

1.     Full Pre-Payment Needed.

2.     Insurance value is your invoice value, if different please talk to our customer service.

3.     Transit time describes normal services from collection to your delivery destination, excluding customs clearance.

4.     Services are provided by third party partners and their Terms of Service & Conditions will apply that you will agree on when placing your order.

VIP- Service

6.     Full Pre-Payment Needed.

7.     Dedicated team up to two handlers & one van for six hours within the UAE.

8.     Anything above six hours will be charged per minute at 2 AED per minute.

9.     Vans: one van can hold up to 40 bags depending on size, please check with customer service. In-case of XL baggage and two vans needed this will be charged in addition to a VIP service fee.

10.   Service includes door-to-door service, with max. weight of 32kg per bag – handlers will deliver to your property. BaggageTAXI has no liability for any damage that has occurred within or to your property from utilizing this service.

8. Pricing and Payment

1.     Fees for our Services shall be displayed on our Platforms and is applicable at the time that you make your Booking.

2.     We require advanced payment prior us confirming a Booking for all. We accept payment by credit card or debit card or, Apple Pay etc. for guaranteed bookings.

3.     For Members Only - we guarantee our confirmation of services and accept cash payments.

4.     All pricing are inclusive of VAT.

5.     Each party shall be responsible for paying its own bank charges.

6.     If you fail to pay any fees owed to us on time, then interest shall be applied by BaggageTaxi to such late payment at the prevailing interest rate communicated by the UAE Central Bank calculated on a daily basis from the date such fees became due and payable/from the date of the invoice.

7.     You shall account and be liable for your own taxes, including but not limited to any taxes on your income, assets or employees.

9. Discount/Promo Code Usage

1.     Bookings made using discount/promo codes and/or special discounted rates are final and non-refundable under any circumstances once booked.

2.     By using a discount/promo code and/or accepting the special discounted rates, you acknowledge and agree that no refunds will be issued for such bookings.

3.     In case the booking is cancelled within the eligible cancellation period, BaggageTAXI will provide you with credit on your account for the service that has not been redeemed.

4.     This term is not applicable for customers booking through our Holiday Home partners & affiliates.

10. Baggage Reduction Policy

1.     Any adjustments made to reduce the quantity of baggage within booking window of 2 hours prior booking, before or at the time of collection will result in a credit being issued to your accounts' digital wallet with BaggageTAXI, referred to as a “Bagxi Credits”

2.     This credit will be applied to future bookings and cannot be redeemed for cash or returned to the original payment method.

11. Representations & Warranties

1.     You will ensure that all baggage is given to us at the Collection Point within the Collection Period and that all baggage is as specified in the Booking.

2.     You will ensure that all baggage is properly closed and secure, and that the weight of any one piece of baggage does not exceed 32 kg.

3.     You, warrant that the baggage conforms to the requirements of Standard Baggage as outlined in these Terms.

4.     You warrant to us that the baggage is free of any Prohibited Items and/or does not contain any Prohibited Item.

5.     You, warrant to us that you have full and complete authority to submit the baggage to our Services and, in the event, you are leaving or entrusting the baggage with a hotel concierge, travel representative or any other third-party person at the Collection Point, you:

1.     warrant that you have done all things necessary to ensure that such person has been granted full and complete authority to represent your interests in respect of the Services and acknowledge that we shall be entitled to treat any such person as your lawful authorized representative.

2.     you expressly assume all risk in respect of any third-party representation at the Collection Point and/or Delivery Point; and

3.     You waive all claims against us and release us from any liability in relation to our collection, storage or delivery of the baggage in this manner.

6.     You warrant that you are acting at all times in respect of the Services in conformity and accordance with all applicable law.

7.     You, warrant that you have completed the Booking request accurately.

8.     You warrant that you have maintained appropriate travel or other insurance on the baggage commensurate to the value of the contents of the baggage for which we are providing the Services.

9.     You will pay us all Fees for our Services.

10.   You, remain responsible and liable for understanding and abiding by any maximum baggage allowance set by the relevant airline; and

11.   If we are unable to provide you with the Service that is the subject of a Booking due to you not being present at the:

1.     Collection Point within the Collection Period then we may cancel your Booking, and you will forfeit any paid pricing in respect of that Booking; or

2.     Collection Point within the Collection Period then we may store your baggage until an alternative collection appointment is arranged with you and you will reimburse us for all costs that we incur.

12.Services & Security

1.     BaggageTaxi: We shall ensure that the Services are provided with reasonable skill and care;

2.     Security:

1.     Each baggage piece will be secured with a tamper free security seal that has an individual barcode that is scanned onto our platform for security reasons.

2.     You are liable for any personal goods/items you have put in your luggage, BaggageTAXI carries no liability as we do not check your baggage.

3.     BaggageTAXI holds the right to have any baggage X-Rayed/Scanned as per local government needs.

4.     We will not open or search for your bag without your consent unless we are required to do so by government authorities, police, or airport security authorities.

3.     We will use all reasonable endeavors to collect your baggage at the Collection Point during the Collection Period and to deliver your baggage to the Delivery Point during the Delivery Period. 

4.     We will not be required to provide the Services to you if:

1.     events beyond our reasonable control mean that it is impossible or impractical for us to do so, including but not limited to an event of Force Majeure;

2.     your baggage does not meet the security or safety requirements at any airport or at any other location where your baggage may be held or be in transit; or

3.     you fail to deliver your baggage to the Collection Point within the Collection Period set out in your Booking.

4.     you are a cash customer and have not registered as a member.

5.     you fail to provide a passport copy on your booking.

6.     you will not authorize us to secure your bags with our seals.

13.Collection & Security

1.     In case deemed appropriate by BaggageTaxi:

1.     we will place a secure non-breakable security tag on your bags at the Collection Point.

2.     or will place our own locks on your baggage at the Collection Point.

3.     All the above will be done Infront of you as tags will also be scanned.

2.     For the avoidance of doubt, the precautionary steps defined in Article 10.1 hereinabove shall not imply acceptance of responsibility of loss or damage to your baggage. BaggageTaxi shall under no circumstances be held liable for, nor be responsible for any loss or damage to your baggage.

3.     We will store your baggage at the Storage Location prior to your Baggage Pick-Up at the Delivery Point.

4.     You must collect your baggage from the Delivery Point during the Delivery Period. If you fail to do so, we shall be entitled to charge you for additional storage fees and for redelivery to the Delivery Point as per Clause 12.

5.     In the event you ask us to deliver your baggage to a third party, then we will endeavor to deliver to that third party and will be discharged from any responsibility or liability in respect of such delivery to the designated third-party. BaggageTaxi may require proof of identification from the designated third-party indicated in the Booking (or a representative thereof) or any person that we are subsequently instructed to deliver to by you.

6.     If you fail to attend at the Baggage Collection within three hours of the scheduled Delivery Period, your baggage will be put in storage within 12 hours of the actual Collection Period which was the start of the booking, we reserve the right to leave the Delivery Point and immediately cancel the Service.

14. Airport - Lost Baggage Payment

1.     We have successfully retrieved many lost baggage in the past, and we’re committed to assisting you, however, please note that the final decision to release the baggage rests with the airports' baggage services.

2.     If, by any chance, the representative is unable to release the baggage, the fees paid will not be refunded as our dedicated handler will have already worked to retrieve your baggage from the airport.

15. Booking Cancellation & Amendments

1.     Subject to the conditions herein, a booking may be amended or cancelled directly through the Platforms or by sending an email with the Booking details to [email protected] . Any amendment or cancellation of a Booking is confirmed and completed only when we send a confirmation e-mail/WhatsApp is sent to you.

2.     You may amend a Booking at any time provided that the amendment is received and confirmed by us more than two hours prior to the Collection Period.

3.     Any changes made in less than 2 hours of scheduled collection or delivery time, including but not limited to changes in time, location, or rescheduling, will incur an amendment fee of 60 AED in Dubai.

4.     If the change in location involves collection or delivery to or from an Emirate other than the one initially booked, an additional fee will be applied on top of the 60 AED amendment fee. The additional fee will be calculated based on the Emirate to which the location is changed.

5.     Customers booking via WhatsApp will receive an agreement send that must be OTP mobile number verified and agreed Terms & Conditions and the prohibited items not part of their checked baggage to our service.

If a Booking is cancelled:

6.     Free cancellations if the booking is cancelled in more than 2 hours of scheduled collection time.

7.     Bookings that are cancelled within 2 hours of scheduled collection time are non-refundable.

8.     If the handler has already arrived to collect your baggage, last-minute cancellations in Dubai will incur an additional 99 AED fee. For other Emirates, you'll be charged 50% of the total booking price as cancellation fee in addition.

9.     If you placed a booking and our handlers had made the approach of delivery or collection and you have made an error, we hold the right to charge you a one-time fee of 50 AED per approach.

10.   If your baggage is in our possession, we may amend or cancel any Booking without refunding you any Fees:

1.     In the event of any Force Majeure or where we are prevented by you from fulfilling the Service;

2.     where you have provided an invalid delivery address; or

3.     where we believe that you have misused our Services

4.     and we will use reasonable endeavors to notify you of this.

16. Free Luggage Storage

·         Bookings made under this category are individual bookings.

·         Eligibility of three baggage pieces for 24hrs.

·         Free Luggage Storage is applicable for customers of age 18 and above.

·         Free Luggage Storage is applicable for one booking per customer, per day, and per family name, according to their passport/ID.

·         Free Luggage Storage applies to all services for 2 bags for 24h.

·         Self-service customers that drop and pick up their bags at BaggageTAXI HQ in Dubai Media City have no charge, each additional bag above 3 is 35 AED for each additional hour.

·         Customers hailing mobile vans, one-time fee applies of 60 AED.

Walk-in Customers

1.     Walk-in customers dropping and collecting their baggage themselves to and from our HQ or mobile storage units can store 2 bags for free for 24 hours.

2.     All baggage pieces will be sealed with tamper-free security seals. Normal storage rates apply past +24 hours, which are 35 AED per bag/24 hours.

3.     To avail this offer, you must have a confirmed booking.

Free Luggage Storage Upgraded to Include Pick-up & Delivery

1.     Customers can upgrade their orders to include pick-up and delivery services from 159 AED anywhere in Dubai for other Emirates other service fees apply.

2.     A handler will come to collect your baggage, securely seal it, store it in our facility, and then deliver it to your desired location, such as an airport or any other address within the UAE.

Free Luggage Storage Upgraded to Include Pick-up

1.     Customers can upgrade their orders to include pick-up services from 80 AED anywhere in Dubai for other Emirates other fee apply.

2.     A handler will come to collect your baggage, securely seal it, store it in our facility, and then you can collect the baggage from our HQ once the storage period expires.

Free Luggage Storage Upgraded to Include Drop-off (Last Mile Delivery) 

1.     Customers can upgrade their orders to include delivery services from 80 AED anywhere in Dubai for other Emirates other fee apply.

2.     A handler will cover the last mile for you and deliver the baggage once the storage period expires to your desired location anywhere within the UAE.

17. Other Charges

1.     Pricing Transparency – in Dubai – first paid baggage 35AED from 4th+ baggage piece. All pricing is included VAT.

2.     Any promotional discounts could be applied and denied if not issued from BaggageTaxi.

3.     Any promotional discount in conjunction with another discounted rate, Bagxi credit is not eligible for joint usage. BaggageTaxi holds the right of refusal of any promotions or discount codes.

4.     In case of failure to collect your baggage at the Collection Point within the Collection Period, we retain the right to charge you the full amount of your booking.

5.     Do note that “One Baggage Booking’’ will include a maximum hold time of 24hours.

1.     If your baggage is not collected within 24 hours of the initial Collection Period, you will be charged a storage fee.

2.     Daily storage pricing can be retrieved through our booking channels.

3.     Daily timing and rates are in a 24hrs period.

4.     After 14 calendar days of storage, your baggage will be put on long-term storage and we will charge you per pricing terms. Whereas the first month will be charged 30 days short term storage + the remaining month, will be charged long-term storage fees.

6.     If you do not collect or pay for your baggage within the Collection Period for the Baggage Collection, we will be entitled to store your baggage until it is delivered to you. The daily storage fee is as per your booking period and updated pricing can be applied.

7.     General re-delivery of your baggage is 60 AED as a amendment fee if made within 2 hours of booking period.  For UAE transit rates apply as per platform current pricing schedule.

8.     If you have not taken delivery of your baggage or paid any outstanding fees within one month of the end of the Collection Period as shown in your original Booking, you will be deemed to have renounced your rights in the baggage;

1.     this voids if you have made long-term storage arrangements exceeding 60 days.

18. Liability & Indemnity

1.     Subject to the following provisions of these Terms, we will only be liable for loss or damage to your baggage arising as a direct result of our Services, and provided that the baggage is not or does not contain a Prohibited Item.

2.     In the event of loss or damage to your baggage and where such loss or damage occurred due to a direct result of our Services, our liability shall not exceed $200 (two-hundred USD) in respect of an total loss of $ 1000 (one thousand USD) per Booking, please refer to clause 19.

3.     For the purposes of these Terms, damage excludes fair wear and tear associated with the provision of the Services including damage to wheels, handles, zippers, and fastenings.

4.     You agree to indemnify and hold BaggageTaxi, its officers, directors, employees and agents harmless from any and all claims, demands, losses, liabilities, and expenses (including attorneys’ fees) arising out of or in connection with: (i) your use of the Platform (ii) your use of Services obtained through the Platform; (iIi) your breach or violation of this Agreement or (iv) your violation of the rights of any third party.

5.     All customers are sole responsible for the baggage content and will held be legally liable for not complying to the Terms & Conditions as outlaid and agreed when booking our services by you.

6.     BAGGAGETAXI SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOST DATA, PROPERTY DAMAGE RELATED TO, IN CONNECTION WITH, OR OTHERWISE RESULTING FROM ANY USE OF THE PLATFORM OR SERVICES, EVEN IF BAGGAGETAXI HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. BAGGAGETAXI SHALL NOT BE LIABLE FOR ANY DAMAGES, LIABILITY OR LOSSES ARISING OUT OF: (i) YOUR USE OF OR RELIANCE ON THE PLATFORM OR THE SERVICES OR YOUR INABILITY TO ACCESS OR USE THE PLATFORM OR THE SERVICES EVEN IF BAGGAGETAXI HAAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. BAGGAGETAXI SHALL NOT BE LIABLE FOR DELAY OR FAILURE IN PERFORMANCE RESULTING FROM CAUSES BEYOND OUR REASONABLE CONTROL. IN NO EVENT SHALL BAGGAGETAXI’S TOTAL LIABILITY TO YOU IN CONNECTION WITH THE PLATFORM, THE SERVICES, ANY WEBSITE OR APPLICATION LINKED THERETO, ANY MATERIAL POSTED ON THE FOREGOING FOR ALL DAMAGES, LOSSES AND CAUSES OF ACTION EXCEED ONE THOUSAND UNITED STATES DOLLARS PER BOOKING.

19. Bag protection

1.             BaggageTAXI may, at its sole discretion, provide compensation for lost, damaged, or stolen items related to the Storage Service, subject to the limitations, exclusions, and conditions set forth below.

2.             BaggageTAXI includes Bag Protection per order. This Bag Protection, as referred to in these Terms, appliedto the loss, damage, or theft of Customers’ Items while utilizing the Services, in connection with items linked to a booking made via the BaggageTAXI Platform. BaggageTAXI will not compensate for incidental expenses such as transportation costs to or from Partners, additional accommodation, or alternative travel arrangements due to an inability to locate or retrieve the Item. Bag Protection is not an insurance policy and is provided solely at BaggageTAXI’s discretion.

3.             If eligible for compensation under the Bag Protection (refer to Section 5.5 for details), BaggageTAXI may reimburse up to $1,000 (or €1,000 in the EU, £1,000 in the UK, or the equivalent in other currencies) based on the original value of the Item, adjusted for depreciation. BaggageTAXI will not reimburse replacement costs for the Item(s). The amount of compensation will be determined solely by BaggageTAXI based on the evidence provided and specific circumstances. BaggageTAXI reserves the right to deny any claim, including but not limited to cases involving suspected fraud, and any compensation decision is at BaggageTAXI’s reasonable discretion.

4.             Bag Protection does not cover:

·         Items stored outside of the BaggageTAXI Platform.

·         Prohibited items as defined in clause 24.

5.             Items that are not appropriately handled and/or packaged by the Customer or items that are inherently fragile or prone to damage, including, but not limited to, vases, glassware, artwork, photographs, liquids, and electronic devices lacking protective cases or covers, are not eligible for protection.

6.             Items deemed abandoned, including items not retrieved by the booking check-out time, are excluded for Bag Protection. In cases where abandonment occurs, Partners may require the items to be shipped from the Partnering location(s), and Customers will be responsible for any Late Pick-Up Fee and shipping expenses per Section 4.5.5.

7.             To qualify for Bag Protection compensation, Customers must:

·         Not have caused any intentional or unintentional harm to BaggageTAXI’s reputation.

·         Comply with these Terms.

·         Not have received compensation from an insurer or other party for the same loss, theft, or damage. Customers are required to disclose relevant communication with insurers or other compensating parties upon request. Failure to comply may result in claim denial.

9.     Customers may be required to cooperate with relevant entities, including the Partner and law enforcement, in resolving a claim, as well as with any security measures implemented by the Partner and their Affiliates regarding item handling, storage, retrieval, and shipment.

10.   Customers must have a valid booking for Storage Service and present proof of payment. Customers must demonstrate that:

·         The booking was made through the BaggageTAXI Platform, with all Partner interactions conducted solely through the Platform.

·         Photos of each tagged item were taken at check-in.

·         Other on-screen instructions were followed. Failure to complete any of these steps may void Bag Protection eligibility.

11.   Customers must notify BaggageTAXI of any stolen, lost, or damaged items for which they seek protection by emailing [email protected] within twelve (12) hours of the booking’s scheduled conclusion.

12.   Customers must provide detailed information regarding the specific item(s) stored, including their condition before storage, at retrieval, and the value of each item included in the claim.

13.   Customers must provide evidence, beyond reasonable doubt, that the item was stolen, damaged, or lost while in storage as part of the Storage Service. Required documentation may include police reports, receipts, video footage, and any additional evidence requested. Failure to provide adequate documentation may lead to claim rejection, with adequacy determined at BaggageTAXI’s sole discretion.

20. Liability for Illegal Goods

Customer Responsibility
By using BaggageTAXI’s services, you, as the customer, are solely responsible for ensuring that your luggage and its contents comply with all applicable local, national, and international laws. It is strictly prohibited to transport illegal, prohibited, or restricted items, including but not limited to hazardous materials, contraband, weapons, or substances that violate the laws of the United Arab Emirates or any jurisdiction in which BaggageTAXI operates.

Indemnification & Liability
BaggageTAXI expressly disclaims any and all liability for the contents of your luggage. You agree to indemnify and hold harmless BaggageTAXI, its employees, agents, and partners from any claims, losses, damages, legal actions, or penalties arising from or related to the transportation, storage, or delivery of illegal goods. In the event that BaggageTAXI or any of its employees, agents, or partners are subject to legal actions, claims, or investigations due to the contents of your luggage, you agree to bear full responsibility for all associated costs. This includes but is not limited to legal fees, penalties, fines, and any other expenses incurred by all parties involved in addressing the matter.

Subject to Local Laws
Customers are solely responsible for complying with all applicable laws regarding the contents of their luggage. BaggageTAXI shall cooperate fully with local authorities in investigations or legal actions involving the transportation of illegal or prohibited goods, including the sharing of customer information where required by law. You agree to bear all financial costs, including legal and administrative costs, incurred by BaggageTAXI or third parties as a result of such investigations or actions.

By using BaggageTAXI’s services, you acknowledge that any violation of these terms may result in immediate termination of services without refund and potential legal action.

21. Reviews

Upon completion of the Service, Customers may submit a review of our or partnering location. All reviews must reflect an accurate and truthful account of the experience and shall not include language that is discriminatory, offensive, defamatory, abusive, or hostile in nature or damaging to the brand. All reviews must have a real paid booking to be posted and could be used on our website or apps or marketing purposes.

22. Data privacy

1.     By accepting these Terms, you also agree that we may process information relating to you in accordance with, and otherwise accept the terms of, our privacy policy, which can be found on our platform privacy policy. Our privacy policy sets out details related to how we use the personal information you provide to us or we otherwise obtain about you. If you make a Booking on behalf of any other person it is your responsibility and obligation to draw their attention to our privacy policy and ensure that they also agree to such terms and that we may process information relating to them in accordance with the privacy policy.

2.     All customers’ data are retained for a period of one year, unless you are a registered member. Customers have the right to request deleting their data by sending an email [email protected].

23. Right of Service Refusal

By agreeing to these terms and conditions, you acknowledge and agree that BaggageTaxi reserves the right to refuse services to any customer who engages in threatening behavior or uses offensive language in public spaces in public forums, including but not limited to social media platforms, review websites, and public events regarding the brand. Such behavior includes but is not limited to verbal threats, harassment, derogatory language, and defamation directed towards BaggageTaxi or its affiliates. We are committed to maintaining a respectful and safe environment for our employees, customers, and the public. Any violation of this policy may result in immediate termination of services and legal action if deemed necessary.

24. Prohibited Items & Dangerous Goods Policy 

Our policy aims to ensure the safety of all customers & passengers and the aircraft itself by strictly prohibiting the transportation of certain items that may pose risks or cause harm. Prior to your travel, we strongly recommend familiarizing yourself with our Prohibited Items & Dangerous Goods Policy to avoid any inconveniences. 

Please be aware that in addition to the regulations set by the UAE, the acceptance of certain items such as alcohol, cigarettes, e-cigarettes, perfumes, electronics, and medication, whether in the cabin or checked-in baggage, may be subject to specific customs regulations and security checks in your country of departure or arrival. 

1.     Forbidden Items     

Forbidden items are articles or substances that can endanger the safety of passengers or aircraft. It is strictly prohibited to bring these items on board. For a comprehensive list of forbidden items, please refer to the tables below. It's important to note that local government restrictions may apply, so we advise checking with the authorities of your departure and destination country. 

Some Airlines may prohibit the transportation of smart balance wheels, even with the lithium batteries removed, whether as checked-in or carry-on baggage. 

Banned substances in the UAE 

The United Arab Emirates (UAE) has a zero-tolerance, strict anti-drug policy. All airports in the UAE conduct thorough searches using highly sensitive equipment. Travelers entering or transiting the UAE are subject to punishment for possessing any amounts of illegal drugs. 

Bringing medication into the UAE 

If you are carrying controlled medication into the UAE, you must apply for approval through the Ministry of Health (MoH) website. It is important to consult your doctor to determine if your prescribed medication is considered controlled. For controlled medication, you must carry the prescription and the quantity should not exceed a 3-month supply. Other medications, including prescription for uncontrolled medication and over-the-counter medication, do not require prior approval from MoH. 

For more details please visit the Ministry of Health and Prevention website (Opens an external website in a new tab) 

2.     Before you leave for the airport 

We strongly advise travelers to the UAE to familiarize themselves with the regulations regarding the transportation of medications. If you are considering taking medications or other drugs into the UAE, please contact the nearest Embassy or Consulate of the United Arab Emirates for advice. A list of United Arab Emirates consulates can be found on their official website. 

Alcohol 

Alcoholic beverages containing more than 24% but not exceeding 70% alcohol by volume, in retail packaging, with a total net quantity of 5 L per person, are allowed in both carry-on and     checked-in baggage. 

Drones 

For safety reasons, drones are not allowed as cabin baggage but can be accepted as checked-in baggage. However, please note that drones are not permitted on flights to Jordan. If you have a drone in your checked-in baggage on other flights, you will be required to secure the lithium batteries within the drone or remove the batteries and carry them in your cabin baggage. 

E-cigarettes 

E-cigarettes and similar devices containing batteries must be individually protected to prevent accidental activation. They are allowed in carry-on baggage but not in checked-in baggage. 

3.     Batteries and battery-powered devices 

Spare batteries, including lithium metal or lithium-ion cells or batteries, for portable electronic devices must be carried in carry-on baggage only. Power banks and other devices primarily used as power sources are considered spare batteries. Each passenger is limited to a maximum of 20 spare batteries. 

Certain lithium batteries with specific watt-hour ratings or lithium content require prior approval and should be carried in carry-on baggage only. Please refer to our guidelines or contact us for more information. 

Lithium Batteries: Portable electronic devices 

Passengers are allowed to carry portable electronic devices containing lithium metal or lithium-ion cells or batteries, such as cameras, mobile phones, laptops, and tablets, for personal use. Certain restrictions apply to the lithium metal content and watt-hour ratings. Each passenger is limited to a maximum of 15 personal electronic devices. 

Lithium Batteries: Security type equipment 

Security-type equipment containing lithium batteries can only be accepted with prior approval from Group Security. 

Smart baggage with removable batteries 

Smart bags are allowed in the cabin if the battery is removable and within the size and weight limits for cabin baggage. The battery must be turned off completely. If the battery is not removable or the smart bag exceeds the size/weight limitations, it cannot be carried on some airlines flight. 

Battery-powered wheelchairs and mobility aids 

Battery-powered wheelchairs and mobility aids have specific requirements depending on the type of battery used. Some may require prior approval. We recommend making advance arrangements with your airlines for a smooth travel experience. 

Mobility Aids: Spillable  

Battery-powered wheelchairs or similar mobility devices with spillable batteries or lithium batteries can be transported if they can be loaded, stowed, secured, and unloaded in an upright position. In such cases, the battery should remain installed in the wheelchair, with the battery terminals protected to prevent short circuits. The battery must also be securely attached to the wheelchair or mobility aid. Additional restrictions apply to lithium batteries, and it is advisable to make advance arrangements with the Airlines as approval is needed. 

Mobility Aids: Collapsible Lithium-ion Batteries Mobility Aids:  

Battery-powered mobility aids equipped with collapsible lithium-ion batteries. The lithium-ion battery must be removed and carried in the cabin. For wheelchairs, the batteries should not exceed 300 watt hours, or for devices requiring two batteries, each battery must not exceed 160 watt hours. An additional spare battery, not exceeding 300 watt hours, or two spare batteries, each not exceeding 160 watt hours, can be carried in the cabin. 

Approval is needed from the Airlines. 

Personal Motorized Vehicles  

For safety reasons, personal motorized vehicles such as hoverboards, mini-Segways, and self-balancing wheels are not allowed on our flights. Some airlines prohibits the transportation of these devices, regardless of whether they have batteries, as checked or carry-on baggage. This policy remains in effect even if you are connecting from an airline that permits them. 

All Forbidden 

4.     Compressed Gas Cartridges, Cylinders, and Aerosols  

Avalanche Rescue Backpack Each person is allowed to carry one avalanche rescue backpack containing a cartridge of compressed gas (Division 2.2). The backpack may also have a pyrotechnic trigger mechanism containing no more than 200 milligrams net of Division 1.4S. The backpack must be packed in a way that prevents accidental activation, and the airbags within the backpack must have pressure relief valves. 

Approval is needed from the Airlines. 

Gas Cartridges, Small, Non-flammable  

Small gas cartridges containing carbon dioxide or another suitable gas (Division 2.2) can be carried in a self-inflating safety device like a lifejacket or vest. Each customer is limited to one device and can carry up to two spare small cartridges. For other devices, up to four cartridges with a water capacity of 50 milliliters or less are allowed per person. 

Approval is needed from the Airlines. 

Hair Curlers Containing Hydrocarbon Gas  

Customers and crew members are permitted to carry up to one hair curler containing hydrocarbon gas. The safety cover must be securely fitted over the heating element. These hair curlers should not be used onboard the aircraft. Gas refills for such curlers are not allowed in checked or carry-on baggage. 

Depending on Airlines but normally: Carry on YES Check-in YES 

Non-flammable, Non-toxic Aerosols in Division 2.2  

Non-flammable, non-toxic aerosols in Division 2.2 without any subsidiary risk can be carried in checked baggage for sporting or home use. The total net quantity of non-radioactive medicinal or toiletry articles and non-flammable, non-toxic aerosols must not exceed 2 kilograms or 2 liters. The net quantity of each single article should not exceed 0.5 kilograms or 0.5 liters. Aerosol release valves must be protected to prevent accidental release. 

Depending on Airlines but normally: Carry on NO Check-in YES 

5.     Fuel and Fuel Cartridges  

Camping Stoves and Fuel Containers Camping stoves and fuel containers that have previously contained flammable liquid fuel can be carried if the fuel tank and/or container has been completely drained of all liquid fuel and rendered safe. 

Approval is needed from the Airlines. 

Fuel Cells  

Fuel cells containing fuel and powering portable electronic devices such as cameras, cellular phones, laptop computers, and camcorders can be carried in the cabin. 

Depending on Airlines but normally: Carry on YES Check-in NO 

Fuel Cell Cartridges  

Spare fuel cell cartridges for portable electronic devices can be carried in the cabin. 

Depending on Airlines but normally: Carry on YES Check-in YES

Internal Combustion or Fuel Cell Engines 

Internal combustion or fuel cell engines must meet the requirements of IATA Dangerous Goods Regulations Special Provision A70, which states that the engine must be free of any fuel used for power. 

Depending on Airlines but normally: Carry on NO Check-in YES 

6.     Medical Items  

Insulated Packaging Containing Refrigerated Liquid Nitrogen Insulated packaging containing refrigerated liquid nitrogen (dry shipper) is allowed if the liquid nitrogen is fully absorbed in a non-dangerous porous material. 

Depending on Airlines but normally: Carry on Check-in YES 

Oxygen or Air, Gaseous, Cylinders  

Cylinders of oxygen or air, gaseous, required for medical use must not exceed 5 kilograms' gross weight. Note: Liquid oxygen systems are not permitted for transport. 

Approval is needed from the Airlines. 

Radio isotopic Cardiac Pacemakers  

Radioisotope cardiac pacemakers or other devices, including those powered by lithium batteries, implanted into or fitted externally to a person, or radiopharmaceuticals contained within a person's body as a result of medical treatment, can be carried in the cabin. 

Depending on Airlines but normally: Carry on YES Check-in YES 

Specimens, Non-infectious  

Specimens, non-infectious, packed in small quantities of flammable liquid, must comply with IATA Dangerous Goods Regulations Special Provision A180. For details regarding special packaging requirements for such specimens, refer to the IATA Dangerous Goods Regulations. 

Depending on Airlines but normally: Carry on YES Check-in YES 

Thermometer or Barometer, Mercury Filled  

Mercury-filled thermometers or barometers carried by representatives of government weather bureaus or similar official agencies must be packed in strong outer packaging with a sealed inner liner or a bag made of leak-proof and puncture-resistant material impervious to mercury, preventing its escape regardless of the package's orientation. 

Approval is needed from the Airlines. 

Thermometer, Medical or Clinical  

Medical or clinical thermometers containing mercury are allowed, with a limit of one per person for personal use, when stored in their protective case. 

Depending on Airlines but normally: Carry on NO Check-in YES 

Powder-like Substances  

Flights to, from, or through the USA, Australia, and New Zealand are subject to enhanced security screening measures. Powder-like substances in containers equal to or exceeding 350 ml/grams must be checked in and are not permitted in carry-on or cabin baggage. These items will be confiscated at Dubai (DXB), Milan (MXP), and Athens (ATH) based on the last point of departure. Powders under 350 ml/grams may be subject to additional screening. Exemptions apply to baby formula, prescription medicines, and human remains. Powder-like substances purchased in airport duty-free shops must be placed in Sealed Tamper Evident Bags along with proof of purchase. 

Depending on Airlines but normally: Carry on NO Check-in YES 

Scientific, Professional, and Personal Attaché Cases  

Security-type attaché cases, cash boxes, cash bags, etc., containing dangerous goods such as lithium batteries and/or pyrotechnic material are strictly prohibited, unless authorized by the airline. 

All Forbidden 

Chemical Agent Monitoring Equipment  

Chemical Agent Monitoring Equipment, including instruments containing radioactive material within the limits specified in IATA Dangerous Goods Regulations Table 10.3.C, can be securely packed and carried by staff members of the Organization for the Prohibition of Chemical Weapons (OPCW) on official travel. The equipment must not include lithium batteries. 

Approval is needed from the Airlines. 

Dry Ice (Carbon Dioxide, Solid) Dry ice (solid carbon dioxide) can be carried in checked or carry-on baggage when used to pack perishables not subject to these regulations. The quantity of dry ice should not exceed 2.5 kilograms per person, and the baggage or package must allow for the release of carbon dioxide gas. Checked baggage should be labeled as "dry ice" or "carbon dioxide, solid" along with the net weight of dry ice (2.5 kilograms or less). 

Approval is needed from the Airlines. 

Heat-Producing Articles 

Battery-powered equipment capable of generating extreme heat, such as underwater torches (diving lamps) and soldering irons, can be transported if the heat-producing component of the battery is packed separately to prevent activation during transport. Any removed battery must be protected against short circuits. 

Approval is needed from the Airlines. 

Lamps  

Energy-efficient lamps intended for personal or home use and in retail packaging can be carried in both carry-on and checked baggage. 

Depending on Airlines but normally: Carry on YES Check-in YES 

Matches and Small Cigarette Lighters  

Individuals are allowed to carry one small packet of safety matches or a small cigarette lighter without unabsorbed liquid fuel, except for liquefied gas. These items are intended for personal use and should be carried on the person. Note: "Strike anywhere" matches, "Blue flame," or "Cigar" lighters are prohibited. 

All Forbidden 

Non-Radioactive  

Medicinal or Toilet Articles Non-radioactive medicinal or toilet articles, including aerosols such as hair sprays, perfumes, colognes, and alcohol-containing medicines, can be carried in both carry-on and checked baggage. The total net quantity of these articles and non-flammable, non-toxic aerosols (Division 2.2) must not exceed 2 kilograms or 2 liters. Each single article should not exceed 0.5 kilograms or 0.5 liters. Release valves on aerosols must be protected to prevent accidental release. 

Depending on Airlines but normally: Carry on YES Check-in YES 

Permeation Devices  

Permeation devices used for calibrating air quality monitoring equipment must comply with IATA Dangerous Goods Regulations Special Provision A41, which specifies packaging requirements. 

Depending on Airlines but normally: Carry on NO Check-inYES 

Weaponry, Ammunition, and Explosives  

Ammunition Individuals are allowed to carry securely packaged ammunition (cartridges for weapons) in quantities not exceeding 5 kilograms' gross weight per person, for personal use only. Allowances for multiple individuals should not be combined into one or more packages. 

Approval is needed from the Airlines. 

Disabling Devices Disabling devices, such as mace, pepper spray, or any other irritant or incapacitating substance, are strictly forbidden in both checked and carry-on baggage.  All Forbidden 

Electroshock Weapons  

Electroshock weapons (e.g., Tasers) containing dangerous goods such as explosives, compressed gases, lithium batteries, etc., are not allowed in carry-on or checked baggage or on the person. 

All Forbidden 

Items Containing Explosives 

All items containing explosives, including fireworks, Christmas crackers, firecrackers, bottle rockets, poppers, and sparklers, are prohibited in both carry-on and checked baggage on our flights. 

Prohibited Articles by EC Aviation Security  

Passengers and Cabin Baggage - List of Prohibited Articles  

Passengers are not allowed to carry the following articles into security-restricted areas and on board an aircraft: 

 (a) Guns, Firearms, and Other Projectile Discharge Devices: Including firearms of all types, toy guns, replicas, compressed air and CO2 guns, signal flare pistols, bows, crossbows, harpoon guns, and slingshots.  

(b) Stunning Devices: Including stun guns, tasers, animal stunners, disabling and incapacitating chemicals, gases, and sprays.  

(c) Objects with Sharp Points or Edges: Including axes, hatchets, cleavers, ice axes, ice picks, razor blades, box cutters, knives with blades over 6 cm, scissors with blades over 6 cm, martial arts equipment, swords, and sabres. 

(d) Workmen's Tools: Including crowbars, drills, tools with blades or shafts over 6 cm, saws, blowtorches, bolt guns, and nail guns.  

(e) Blunt Instruments: Including baseball and softball bats, clubs, and batons, martial arts equipment. (f) Explosives and Incendiary Substances and Devices: Including ammunition, blasting caps, detonators and fuses, replica or imitation explosive devices, mines, grenades, fireworks, smoke-generating canisters and cartridges, dynamite, gunpowder, and plastic explosives. 

Hold Baggage - List of Prohibited Articles Passengers are not allowed to carry the following articles in their hold baggage: Explosives and Incendiary Substances and Devices: Including ammunition, blasting caps, detonators and fuses, mines, grenades, fireworks, smoke-generating canisters and cartridges, dynamite, gunpowder, and plastic explosives. 

7.     Banned and restricted goods UAE 

Restricted goods are goods whose import and export is restricted under the same law above and applicable regulations, and they need prior approval from the authorities concerned prior to import or export. 

Banned items include, but are not limited to: 

o    controlled/recreational drugs and narcotic substances 

o    pirated content 

o    counterfeit currency 

o    items used in black magic, witchcraft or sorcery 

o    publications and artwork that contradict or challenge Islamic teachings and values 

o    gambling tools and machines. 

Restricted items 

The following list outlines restricted goods along with their respective controlling authorities: 

24. Miscellaneous

1.     The Platforms may include links to third party websites that are controlled and maintained by third parties. Any link to such websites is not an endorsement by us of such websites and you acknowledge and agree that BaggageTaxi shall not be responsible for the content or availability of any such sites.

2.     The failure to exercise or enforce any right conferred upon either party of these Terms will not be deemed to be a waiver of any such right.

3.     Baggagetaxi will cooperate with and comply with instructions and requested by law enforcement authorities as required by applicable law. Such cooperation shall include regarding your baggage and/or your use of the Platforms or the Services if requested.

4.     If these Terms or parts thereof are deemed unlawful, void or for any reason unenforceable, then that part shall be deemed to be severable from these Terms and shall not affect the validity and enforceability of any of the remaining parts.

5.     These Terms shall be in English language and may be translated into any other languages than English provided however that the English text will always prevail. Any notice given in connection with these Terms shall be in English.

6.     You may not assign any of your rights or novate your obligations under these Terms without our prior written consent. We may assign any of our rights or obligations to any other entity or person and transfer your information in connection with a sale, merger, acquisition, restructure or otherwise to any of our related entities or successor entities.

7.     A provision of, or a right created under these Terms in BaggageTaxi’s favor may not be waived except where executed in writing by BaggageTaxi.

These Terms will be governed by and construed in accordance with the laws of the Emirate of Dubai and the parties agree to submit to the exclusive jurisdiction of the courts of Emirate of Dubai.